Contact information

Contact Information

Lacomus · Official Document

Contact Information

Client Relations, Order Support, and Official Inquiries

Effective April 2026

At Lacomus, every client inquiry is handled with care, clarity, and respect. This Contact Information page provides the official channels for reaching our team regarding orders, shipping, returns, refunds, product concerns, privacy requests, and general customer support.

To ensure that your concern is handled properly, please contact us only through the official channels listed below.

Article I

Official Contact Channels

You may contact Lacomus through the following official channels:

Email: support@lacomusph.com

Alternative Email: lacomusph@gmail.com

Website: lacomusph.com

For the fastest and most accurate support, we recommend contacting us through email and including your order number, full name, and the concern you would like us to review.

Article II

Client Relations Hours

Our Client Relations team is available during the following business hours:

Hours: Monday to Saturday, 9:00 AM - 6:00 PM PHT

Response Time: Within 1-2 business days

Messages received outside business hours, during Sundays, public holidays, or peak sale periods may require additional response time.

Article III

Order Support

For order-related concerns, please contact us through email and include the following details:

  • Your full name.
  • Your order number.
  • The email address or contact number used at checkout.
  • A clear description of your concern.
  • Relevant screenshots or supporting photos, if applicable.

Order support includes concerns about order confirmation, payment verification, product availability, order changes, cancellations, and general purchase assistance.

Article IV

Shipping and Tracking Support

For shipping or tracking concerns, please include your order number and tracking reference, if already available.

Lacomus currently ships through J&T Express. Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

  • Tracking links are provided after dispatch.
  • Courier tracking updates may take time to appear.
  • Delivery timelines may vary depending on location, courier capacity, and local conditions.
  • If your tracking status has not updated for several days, you may contact us for assistance.

Article V

Returns, Refunds, and Exchanges

For returns, refunds, or exchanges, please contact our Client Relations team before sending any item back to Lacomus.

To help us review your request properly, please include:

  • Your order number.
  • The reason for your request.
  • Clear photos of the item and packaging.
  • Photos of the shipping label, if the concern is related to delivery.
  • Your preferred resolution, if applicable.

All return, refund, and exchange requests remain subject to our official Return & Refund Policy.

Article VI

Damaged, Incorrect, or Missing Items

If your parcel arrives damaged, incomplete, incorrect, or with any delivery-related concern, please contact us within 48 hours of receipt or expected delivery date.

Please provide the following:

  • A photograph of the parcel as received.
  • A photograph of the outer packaging and shipping label.
  • A photograph of the item or issue encountered.
  • Your order number and tracking reference.
  • A short explanation of the concern.

Claims submitted without supporting documentation may take longer to review.

Article VII

Privacy and Legal Requests

For privacy-related requests, legal concerns, data access requests, correction requests, deletion requests, or policy-related questions, you may contact us through our official email.

Email: support@lacomusph.com

We may need to verify your identity before processing privacy or legal requests, as permitted or required by applicable law.

Article VIII

Business, Partnership, and General Inquiries

For business, partnership, collaboration, supplier, media, or general inquiries, please contact us by email with a clear subject line and complete details of your proposal or concern.

Lacomus reviews business-related messages carefully, but we reserve the right to decline, ignore, or not respond to proposals that are incomplete, irrelevant, suspicious, or not aligned with our brand direction.

Article IX

Communication Standards

Lacomus is committed to respectful, clear, and professional communication. We ask that all clients and parties contacting us observe the same standard.

We reserve the right to refuse assistance, restrict communication, cancel orders, or take further action where messages contain threats, harassment, fraud, abuse, false claims, or unlawful conduct.

Article X

Official Address

Lacomus may be contacted through the following business address:

Address: 4th Floor DSTI Building Watusi, Buhangin, Davao City, PH-DAS, 8000, Philippines

Please do not send returns, parcels, documents, or items to this address without prior written authorization from Lacomus. Unauthorized parcels may be refused or returned to sender.

Article XI

Updates to Contact Information

Lacomus reserves the right to update its contact details, business hours, response timelines, address, or support channels at any time.

The latest version published on this page shall serve as the official Contact Information page for Lacomus.

Client Relations

We Are at Your Service

Email: support@lacomusph.com

Alternative Email: lacomusph@gmail.com

Website: lacomusph.com

Hours: Monday to Saturday, 9:00 AM - 6:00 PM PHT

Response: Within 1-2 business days

© LACOMUS · ALL RIGHTS RESERVED

LAST UPDATED · APRIL 2026