Lacomus

Frequently Asked Questions

Everything you may want to know before experiencing Lacomus.

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01 Are Lacomus perfumes authentic?

Yes. Lacomus fragrances should only be purchased through our official website and authorised selling channels. To protect your purchase, we recommend avoiding unofficial resellers, suspicious listings, or products sold outside our verified channels.

02 What does Lacomus perfume smell like?

Lacomus fragrances are crafted for refined daily wear, intimate moments, and memorable occasions. Each scent opens with a distinct impression, then settles into a deeper and more personal base as it develops on the skin.

03 How long does Lacomus fragrance last?

Fragrance longevity may vary depending on your skin chemistry, weather, environment, and application. For best results, apply your fragrance to pulse points such as the wrists, neck, and behind the ears.

04 How should I apply and store my fragrance?

Apply your fragrance to clean skin and avoid rubbing it after spraying. Store your bottle in a cool, dry place away from direct sunlight, heat, and humidity to help preserve the scent quality and character.

05 How do I place an order?

Tap Buy now on any scent to go straight to checkout. Enter your address, choose cash on delivery, GCash, Maya or card, and you're done in about a minute.

06 Do you accept Cash on Delivery?

Yes. Pay in cash when your parcel arrives, nationwide via J&T Express. Prefer to pay online? GCash, Maya, cards and bank transfer are available at checkout.

07 Do you offer free shipping?

Yes. Every order ships free nationwide, with no minimum spend. Buy any 2 scents and save 5%, or all 3 and save 10%. Savings apply automatically at checkout.

08 How long does delivery take?

We pack orders within 24 to 48 hours, excluding Sundays and holidays, and delivery takes 3 to 5 business days after dispatch. Need it sooner? Choose Priority Shipping (₱149) at checkout and your order is packed first. You get a tracking link once it ships.

09 How can I track my order?

Once your order has shipped, your tracking reference and tracking link will be sent using the contact information provided during checkout.

10 Can I return or refund my order?

Yes, within 7 days of delivery for unopened, sealed items. If your order arrives damaged or incorrect, message us within 48 hours with photos and we'll replace it at no cost. See our Return and Refund Policy for full details.

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