Terms of Service

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are below the age of legal consent in your jurisdiction, you may use this website only with the supervision and permission of a parent, guardian, or responsible adult.

Lacomus reserves the right to refuse service, cancel orders, restrict account access, or deny transactions where fraud, abuse, suspicious activity, policy violations, or misuse of our services is reasonably suspected.

Lacomus makes every reasonable effort to present our products, descriptions, prices, images, and availability as accurately as possible. However, product colours, packaging, and visual presentation may vary slightly due to photography, screen settings, or production updates.

• Product availability is subject to current stock levels
• Limited releases, bundles, or special collections may sell out without prior notice
• Lacomus may limit purchase quantities where necessary
• We reserve the right to modify, discontinue, or update products at any time
• We do not guarantee that any product displayed will remain available at all times

Placing an order does not automatically mean it has been accepted. All orders are subject to review, verification, inventory availability, payment confirmation, and operational approval.

Lacomus reserves the right to cancel, refuse, or limit any order for reasons including:

• Incomplete or inaccurate customer information
• Unverifiable contact details or shipping address
• Payment failure, suspected fraud, or suspicious transaction activity
• Stock unavailability or inventory discrepancy
• Duplicate orders, system errors, or pricing mistakes
• Repeated refusal of Cash on Delivery orders
• Abusive, threatening, or fraudulent customer behaviour

If an order is cancelled after payment has been made, Lacomus will process the appropriate refund based on the applicable method and timeline.

All prices on lacomusph.com are displayed in Philippine Peso (PHP) unless stated otherwise. Prices are subject to change without prior notice.

Accepted payment methods are made available at checkout and may include digital wallets, online payment methods, bank-based options, and Cash on Delivery where eligible.

• You agree to provide complete and accurate billing and payment information
• You confirm that you are authorised to use the payment method provided
• Orders may be held or cancelled if payment cannot be verified
• Promotions, discounts, vouchers, or store credits must be used according to their stated conditions

In the event of a pricing error or incorrect listing, Lacomus reserves the right to correct the error and cancel or revise the affected order.

Lacomus may offer Cash on Delivery (COD) for eligible orders within selected locations in the Philippines. COD availability is subject to courier coverage, order value, address verification, and risk assessment.

• COD orders may require additional verification before processing
• A reachable phone number and complete delivery address are required
• The exact amount should be prepared upon delivery
• Refused COD orders may be recorded and reviewed
• Repeated failed COD attempts may result in COD privileges being restricted or removed

Shipping and delivery are governed by our official Shipping Policy. By placing an order, you agree to provide complete, accurate, and reachable delivery information.

• Orders are processed according to our stated processing timeline
• Delivery timelines are estimates and may vary by courier capacity and destination
• Tracking details are sent once the order has been dispatched
• Courier delays may occur due to weather, holidays, address issues, or operational disruptions

Lacomus is not responsible for delays, failed deliveries, or additional fees caused by incorrect, incomplete, or unreachable customer details. Once an order has been handed over to the courier, final delivery is managed by the courier partner.

Returns, refunds, and exchanges are governed by our official Return & Refund Policy. Fragrances are personal-care products and may be subject to strict return conditions for hygiene, safety, and authenticity reasons.

• Return requests must be submitted within the stated return window
• Items must meet the eligibility requirements under our Return & Refund Policy
• Opened, used, sprayed, damaged, or tampered products may not be eligible for return
• Approved refunds are processed according to the applicable payment method and timeline

Lacomus reserves the right to refuse returns or refunds that do not meet our stated conditions.

Lacomus may offer promotions, discounts, vouchers, bundles, limited-time offers, or exclusive campaigns from time to time. All promotions are subject to their stated mechanics, availability, and validity period.

• Promotions may not be combined with other discounts unless clearly stated
• Discounts cannot be exchanged for cash
• Promotional items may be limited in quantity
• Lacomus may correct, modify, suspend, or cancel promotions in case of system error or abuse
• We reserve the right to refuse promotions where misuse or fraud is suspected

You agree to provide current, complete, and accurate information when placing an order, creating an account, or contacting our support team.

• You are responsible for all activity made under your account
• You must notify Lacomus immediately of any unauthorised account use or suspected breach
• You must not use false, misleading, or fraudulent information when transacting with Lacomus

Lacomus shall not be liable for losses resulting from inaccurate information provided by the customer or unauthorised access caused by the customer's failure to protect account credentials.

You agree to use the Lacomus website only for lawful, respectful, and legitimate purposes. You must not use our website, services, or systems to:

• Commit fraud, abuse, harassment, or any unlawful activity
• Submit false, misleading, or unauthorised information
• Interfere with the security or functionality of the website
• Attempt to gain unauthorised access to our systems, data, or checkout processes
• Copy, scrape, reproduce, or exploit our content without permission
• Upload or transmit malicious code, viruses, spam, or harmful software
• Use our website in a way that damages the Lacomus brand, operations, or customers

All content on lacomusph.com — including brand names, logos, product names, fragrance descriptions, photographs, graphics, page layouts, text, design elements, and visual identity — belongs to Lacomus or its authorised licensors.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of our website, branding, product content, or creative assets without prior written permission from Lacomus.

Lacomus may use third-party platforms, payment processors, logistics partners, analytics tools, or service providers to operate the website and fulfil orders.

These services may have their own terms, policies, and processing timelines. Lacomus is not responsible for interruptions, failures, delays, or limitations caused by third-party systems outside our direct control.

By using our website, you acknowledge that certain parts of your transaction may be processed through third-party services necessary to complete your order.

Your submission of personal information through the website is governed by our Privacy Policy.

Lacomus collects and processes customer information only as necessary for order fulfilment, customer support, payment processing, delivery coordination, fraud prevention, and lawful business operations.

By using our website and placing an order, you consent to the collection and use of your information in accordance with our Privacy Policy.

Lacomus makes every reasonable effort to provide accurate information, reliable service, and a secure shopping experience. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

To the fullest extent permitted by law, Lacomus shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, delivery delays, system errors, or third-party service issues.

Lacomus shall not be liable for failure or delay in performing its obligations where such failure is caused by circumstances beyond our reasonable control, including:

• Natural disasters, typhoons, flooding, earthquakes, or severe weather
• Government restrictions, public emergencies, or regulatory actions
• Courier delays, logistics disruptions, or transportation interruptions
• Power outages, internet failures, system outages, or platform downtime
• Labour disputes, strikes, supply chain disruptions, or inventory shortages

During such events, Lacomus will make reasonable efforts to continue operations and communicate any significant impact to affected customers.

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Any disputes arising from these Terms of Service, website use, or purchases made through Lacomus shall be handled in accordance with applicable Philippine law and the proper venue under Philippine jurisdiction.

Lacomus reserves the right to update, revise, amend, or replace any part of these Terms of Service at any time.

The version published on this page at the time of your purchase or website use shall govern your transaction. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

We recommend reviewing this page periodically to remain informed of any updates.